![]() Note: Video playback may not work if trying to view it from the TV Help section. Watch this video or follow the steps to reset your TV. Use this option when you can't access the TV through the menu, don't have a remote, or as otherwise specified. Step 3 (Forced Factory Reset) is the final option and will also erase all customer settings as it resets the TV to factory specifications.Step 2 (Factory Data Reset) is the next step and will erase all customer settings as it resets the TV to factory specifications.Step 1 (Restart/Power Reset) is always recommended first as it can resolve many issues and doesn't affect saved information.There are three different ways to reset your Android TV or Google TV depending on the issue you are experiencing: Make sure the TV is on and you remove any external USB devices from the TV. ![]() If your TV isn't an Android TV or Google TV, refer to the perform a power reset article.You can check your TV type if you're unsure. IMPORTANT: This article is for Android TV™ or Google TV™ models only.
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